Ask yourself, do you have a problem to start with and, if so, is it a ‘big deal’?
As fundamental as it sounds, problem definition is a key initial activity. We need to answer...
• What is the problem?
• How do we know about it?
• When does it occur?
• Where does it occur?
• Who does it affect?
• What would be the benefits of solving it?
In the real world, a short session where we agree there isn’t really a problem, is not a failure!!!